Refund policy

We offer a 60-day satisfaction guarantee. If you are not fully satisfied with your purchase for any reason, contact us within 60 days of receiving your order and we will make it right with a full refund or a replacement — your choice. No return required.

How to Request a Refund or Replacement

Contact us at support@lunipur.com within 60 days of receiving your item. Include your order number and a brief description of the issue. We will respond within 1-2 business days with a resolution.

Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at support@lunipur.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.

Refund Processing

Once your refund is approved, you will be notified by email. Refunds are issued to your original payment method within 5-10 business days depending on your bank or card provider. If more than 10 business days have passed since your refund was approved and you have not seen it posted, contact us at support@lunipur.com.

Exceptions

Refunds and replacements do not apply to items purchased on final sale or gift cards.

Contact

For any questions about your order or our refund policy, reach us at support@lunipur.com. We stand behind every order.